Privacy Policy

Last updated: 23 July 2026

Aussan Laboratories ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose and safeguard your personal information when you visit our website or contact us. We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

Information we collect

We collect personal information that you provide to us directly, and information that is collected automatically when you use our website.

Information you provide: When you submit an enquiry through our contact form, we collect your name, email address, phone number, company name, address, and the contents of your message.

  • Your IP address and approximate location
  • Your browser type, device and operating system
  • The pages you visit, the time and date of your visit, and the site you came from

Information collected automatically: When you visit our website, certain information may be collected automatically through cookies and analytics tools, including:

How we use your information

  • Respond to your enquiries and provide the products, services or information you request
  • Operate, maintain and improve our website and understand how it is used
  • Communicate with you about our products and services where you have asked us to
  • Comply with our legal obligations

We use the information we collect to:

Cookies and analytics

We use cookies and similar technologies, including Google Analytics and Google Tag Manager, to understand how visitors use our website so we can improve it. Analytics cookies are only set after you provide consent through our cookie banner. For more detail, please see our Cookie Policy.

Disclosure of your information

We do not sell, rent or trade your personal information. We may share your information with trusted third-party service providers who help us operate our website and business, including providers of email delivery, website hosting, database and analytics services (such as Resend, Vercel, Neon and Google). These providers only use your information to perform services on our behalf.

We may also disclose your information where required or authorised by law.

Overseas disclosure

Some of our service providers are located outside Australia (including in the United States). Where your personal information is disclosed overseas, we take reasonable steps to ensure it is handled consistently with the Australian Privacy Principles.

Data security and retention

We take reasonable steps to protect your personal information from misuse, loss, and unauthorised access or disclosure. We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law.

Your rights

  • Request access to the personal information we hold about you
  • Request that we correct information that is inaccurate or out of date
  • Make a complaint about how we have handled your personal information

You have the right to:

To exercise any of these rights, please contact us at info@aussan.com.au. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

Changes to this policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date.

Contact us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at info@aussan.com.au. Aussan Laboratories is based in Melbourne, Australia.